Sample interview questions: Can you provide an example of a time when you had to handle a situation where a tourist had a fear or phobia related to a specific activity or location?
Sample answer:
- Acknowledge and Validate the Fear:
Express empathy and understanding towards the tourist’s fear or phobia. Recognize that it is a genuine concern and not a trivial matter.
- Gather Information:
Ask open-ended questions to gather information about the tourist’s fear and its severity. This will help you tailor your approach and response effectively.
- Offer Alternative Options:
If possible, provide alternative options that allow the tourist to participate in the activity or visit the location without triggering their fear. For example, if a tourist fears heights, suggest a ground-level activity or an alternative vantage point.
- Provide Reassurance and Support:
Ensure th… Read full answer