Sample interview questions: Can you give an example of a time when you had to handle a difficult situation with a local service provider? How did you resolve it?
Sample answer:
During a recent tour operation in a remote region, we encountered an unexpected delay in the arrival of our transportation. The local service provider had promised a bus by a specific time, but it failed to arrive.
As the Tourism Coordinator, I promptly contacted the service provider to inquire about the delay. However, the response was dismissive, and the provider exhibited a lack of urgency. This left our group of tourists stranded and increasingly anxious.
To resolve the situation effectively, I implemented the following steps:
-
Maintain a Calm and Professional Demeanor: Despite the stressful circumstances, I remained calm and polite. This allowed me to communicate effectively and build a rapport with the service provider.
-
Gather Information and Assess the Situation: I requested detailed information about the delay, including the estimated arrival time and alternative transportation options. This helped me understand the situation and develop a contingency plan.
-
Communicate Clearly with the Tourists: I informed the tourists about the delay and provided regular updates. I reassured them that we were working to resolve the iss… Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator