Sample interview questions: Can you provide an example of a time when you had to deal with a disruptive or unruly tour group member?
Sample answer:
During a guided tour of a historical site, I encountered a particularly disruptive group member who repeatedly interrupted the guide and made inappropriate comments. To address the situation effectively, I implemented the following steps:
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Discreetly approached the individual: I discreetly approached the group member during a break in the tour to address their behavior privately, rather than publicly embarrassing them.
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Emphasized the importance of respect: I calmly explained that their behavior was disrespectful to the group and the guide, and that it was important to maintain a respectful environment.
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Set clear boundaries: I clearly outlined the expected behaviors and i… Read full answer
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