Sample interview questions: Describe a time when you had to make a last-minute change to a tour itinerary. How did you handle it?
Sample answer:
During my tenure as a Tourism Coordinator, an unexpected thunderstorm forced us to make a last-minute change to a scheduled hike. To ensure the safety and comfort of our guests, I promptly:
- Communicated the change effectively: I immediately contacted all participants via phone and email, informing them of the revised itinerary. I provided clear and concise instructions on the alternative activity and meeting point.
- Secured a suitable alternative: I worked swiftly with local providers to find a viable indoor option. I arranged for a guided tour of a nearby museum, which allowed guests to explore the region’s history and culture in a sheltered environment.
- Modified logistics seamlessly: I updated our transportation plan to reflect the new schedule and location. I ensured that vehicles were prepared and drivers were informed of the change.
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Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator