Sample interview questions: Have you ever had to deal with an emergency situation during a tour? If so, how did you manage it?
Sample answer:
During a tour to a remote mountaintop, we encountered an emergency situation when one of our hikers slipped and suffered an ankle fracture.
Response:
- Stay calm and assess the situation: I immediately checked the hiker’s condition, ensuring their safety and preventing further injury.
- Communicate with emergency services: I contacted the nearest hospital and emergency responders, providing their location and details of the injury.
- Stabilize the hiker: Using our first aid kit and available resources, we immobilized the hiker’s ankle and provided pain relief.
- Keep the hiker warm and comfortable: We huddled together to maintain their body temperature and reassured them while waiting for help.
- Coordinate with the group: I delegated tasks to other hikers, ensuring one stayed with the injured hiker while others assisted with communication and preparing for the evacuation.
- Collaborate with local resources: I contacted the local mountain rescue team for additional support and coordinated with them to plan the evacuation.
- Monitor the hiker’s condition: I continuously assessed the hiker’s well-being, monitoring their pain levels and vital signs.
- Provide emotional support: I reassured the injured hiker … Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator