Sample interview questions: Can you describe a time when you had to resolve a dispute between a tour group member and a fellow traveler?
Sample answer:
During a guided tour of a historic city, a dispute arose between a tour group member and a fellow traveler. The group member, an elderly gentleman, felt that the pace of the tour was too slow and expressed his frustration to the younger traveler next to him. Unfortunately, the younger traveler responded dismissively, which escalated the situation.
As the Tourism Coordinator, I promptly intervened to resolve the issue. I politely approached both parties, acknowledging their perspectives. I empathized with the older member’s need for a more comfortable pace while also understanding the younger member’s desire to stay on schedule.
To address the immediate concern, I suggested the older member move to the front of the group, ensuring he could set the pace. I reassured him that the tour guide would accommodate his needs. For the younger traveler, I explained the importance of being respectful of other group members and ma… Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator