How do you handle situations where a tour group member damages or vandalizes property during the tour?

Sample interview questions: How do you handle situations where a tour group member damages or vandalizes property during the tour?

Sample answer:

1. Safety First:
2. Ensure the safety of the group and the individual who caused the damage.

3. Call emergency services if necessary.

4. Documentation:

5. Collect relevant information: name, contact details, passport number, and the nature of the damage.

6. Take photos or videos of the damaged property.

7. Apologize and Explain:

8. Apologize on behalf of the tour group to the property owner or management.

9. Explain the situation clearly and calmly.

10. Assess the Damage:

11. Determine the extent and value of the damage.

12. Consult with the property owner or management regarding the cost of repairs or replacement.

13. Financial Responsibility:

14. Discuss liability with the group member who caused the damage.
15. If the member accepts responsibility, request reimbursement for the cost of repairs or replacements.

16. If the member denies responsibility, refer to the tour group’s insurance policy.

17. … Read full answer

    Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator