Sample interview questions: Can you provide an example of a time when you had to handle a visitor emergency or crisis?
Sample answer:
During my tenure as Visitor Services Manager at Willow Creek National Park, I swiftly handled a critical visitor emergency. A family of five became stranded on the Serenity Trail due to unexpected heavy rainfall that turned the path into a treacherous mudslide.
Upon receiving the SOS distress call, I immediately activated the park’s emergency response protocol. Dispatching a team of experienced rangers, I provided them with precise trail coordinates and coordinated with park maintenance to clear debris and establish an alternate evacuation route.
Concurrently, I established a clear line of communication with the stranded family, providing them with reassurance, safety guidelines, and estimated rescue time. To mitigate anxiety and provide comfort, I engaged them in conversation and encouraged them to stay warm and hyd… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager