Sample interview questions: Have you implemented any initiatives to enhance visitor services for senior citizens or retirees?
Sample answer:
Initiatives to Enhance Visitor Services for Senior Citizens and Retirees:
-
Personalized Guided Tours: Implemented tailored tours specifically designed for seniors, considering their pace, interests, and accessibility needs. Guides receive training on geriatric sensitivity and provide tailored commentary tailored to their historical and cultural interests.
-
Senior-Friendly Transportation: Partnered with local transportation providers to offer discounted or complimentary rides to and from attractions, ensuring convenient and affordable access for seniors.
-
Accessible Facilities: Ensured all visitor facilities, including restrooms, seating areas, and exhibits, are fully accessible and compliant with ADA standards. Provided wheelchairs and mobility scooters for those with mobility impairments.
-
Senior Discount Programs: Established partnerships with local businesses and attractions to offer exclusive discounts and promotions for senior visitors. This encourages them to spend more time and money in the destination.
-
Wellness and Relaxation Zones: Designated quiet areas and rest stops throughout the destination, where seniors can relax, recharge, and socialize. Offered complimentary refreshments and basic health services, such as blood pressure screenings or mobility assistance.
-
… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager