Sample interview questions: How do you handle visitor complaints or disputes involving other visitors?
Sample answer:
- Listen Actively:
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Give the visitor your full attention and listen attentively to their complaint or dispute. Let them express their concerns and feelings without interruption.
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Apologize and Empathize:
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Start by apologizing for the situation and empathizing with the visitor’s experience. Acknowledge their frustration and demonstrate your understanding of their viewpoint.
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Gather Information:
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Ask clarifying questions to gather more information about the complaint or dispute. This will help you understand the issue better and identify potential solutions.
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Resolve the Complaint:
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If possible, resolve the complaint on the spot by providing a satisfactory solution. This could involve issuing a refund, offering a replacement item, or arranging for alternative accommodations.
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Engage in Mediation:
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In cases involving disputes between visitors, act as a mediator to facilitate a constructive dialogue between the parties involved. Encourage respectful communicatio… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager