Sample interview questions: How do you ensure that visitor services staff are knowledgeable about local shopping and retail options?
Sample answer:
- Provide comprehensive training: Develop training programs that cover local shopping and retail options, including their locations, hours of operation, specialties, and target audience.
- Conduct guided tours: Offer guided shopping tours to staff, showcasing local businesses and providing insights into their products and services.
- Establish partnerships with retailers: Forge relationships with local retailers to arrange exclusive discounts, promotions, and behind-the-scenes experiences for staff.
- Create resource materials: Compile and distribute resource guides that provide detailed information on local shopping and retail offerings, including maps, directories, and contact details.
- Conduct mystery shopping: Engage in mystery shopping exercises to evaluate staff knowledge and customer service skills in local shopping environments.
- Encour… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager