Sample interview questions: How do you handle feedback and reviews from customers after a sightseeing tour?
Sample answer:
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Acknowledge and Thank Customers for Their Feedback:
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Begin by expressing gratitude to customers for taking the time to provide feedback. This shows that you value their opinion and appreciate their input.
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Respond Promptly:
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Aim to respond to feedback and reviews within a reasonable timeframe, ideally within 24-48 hours. This demonstrates your commitment to addressing customer concerns promptly.
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Review Feedback Thoroughly:
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Carefully read and analyze each piece of feedback, paying attention to both positive and negative comments. Identify common themes and areas for improvement.
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Personalize Responses:
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Whenever possible, address customers by name and refer to specific details of their experience. This shows that you have taken the time to understand their feedback individually.
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Maintain a Positive and Professional Tone:
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Even when responding to negative feedback, maintain a positive and professional tone. Avoid becoming defensive or argumentative. Instead, focus on finding a solution and improving the customer’s experience.
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Address Concerns and Offer Solutions:
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Source: https://hireabo.com/job/11_1_6/Sightseeing%20Tour%20Manager