Sample interview questions: How do you handle situations where adventure tourists have concerns about the availability and accessibility of seating or rest areas during the tour?
Sample answer:
-
Empathize and Listen:
-
Start by actively listening to the tourist’s concerns. Show empathy and understanding towards their worries.
-
Provide Accurate Information:
-
Offer clear and accurate information about the seating or rest areas availability during the tour. Be transparent and provide realistic expectations.
-
Plan Ahead:
-
During the tour planning stage, ensure adequate seating or rest areas are identified and accessible along the route. Communicate this information to the tourists beforehand.
-
Communicate Regularly:
-
Keep the tourists informed about upcoming rest areas or opportunities for breaks. Provide regular updates to alleviate any anxiety.
-
Be Flexible:
-
Show flexibility in accommodating the tourists’ needs. If possible, adjust the tour itinerary to include additional rest stops or seating areas.
<... Read full answer
Source: https://hireabo.com/job/11_1_9/Adventure%20Tourism%20Guide