Sample interview questions: Can you provide an example of a time when you had to deal with a difficult visitor situation during your tenure as a museum curator?
Sample answer:
During my tenure as a museum curator, I encountered various challenging visitor situations that required careful handling and diplomacy. One particular incident that stands out involved a visitor who became disruptive and aggressive during a guided tour.
The visitor, who appeared intoxicated, continually interrupted the tour guide, challenging the accuracy of the information being presented and making inappropriate remarks. Initially, the guide attempted to address the visitor’s concerns patiently and professionally, but the situation escalated when the visitor became increasingly belligerent.
Recognizing that the situation was spiraling out of control, I promptly intervened. I approached the visitor calmly and introduced myself as the museum curator. I acknowledged their concerns and expressed my willingness to discuss them further after the tour. However, I firmly stated that disrespectful and disruptive behavior would not be tolerated in the museum.
I also offered the visitor the option of leaving the tour and receiving a refund if they felt they could not comply with the museum’s rules of conduct. This approach seemed to have a calming effect on the visitor, who agreed to remain on the tour but promised to behave respectfully.
Throughout the rest of the tour, I kept a close eye on the visitor, ensuring … Read full answer