Sample interview questions: Can you describe a time when you had to deal with a challenging client or partner in the tourism industry, and how you resolved the situation?
Sample answer:
In my role as Tourism Sales Manager, I have encountered various challenging clients and partners. One notable instance involved a major tour operator who expressed dissatisfaction with our hotel’s amenities and services during a group booking.
To resolve the situation, I proactively reached out to the operator’s representative, acknowledged their concerns, and expressed our sincere apologies. I arranged a site visit to address their specific issues, showcasing the recent upgrades we had made to our property. I also provided detailed information on our enhanced amenities, including upgraded guest rooms, renovated dining facilities, and improved recreational areas.
During the visit, I listened attentively to the operator’s feedback and engaged in open dialogue. By demonstrating empathy and understanding,… Read full answer
Source: https://hireabo.com/job/11_1_14/Tourism%20Sales%20Manager