Sample interview questions: Can you describe a time when you had to handle a crisis or emergency situation in the tourism sector, and how you managed it?
Sample answer:
During my tenure as Tourism Sales Manager, I encountered a severe crisis when a natural disaster struck a renowned tourist destination, disrupting infrastructure and displacing visitors.
Faced with this emergency, I swiftly implemented a comprehensive response plan:
1. Establish Communication:
– Activated crisis communication protocols to establish contact with affected clients, travel agents, and tour operators.
– Created a dedicated hotline, social media updates, and email notifications to disseminate timely information and updates.
2. Prioritize Safety and Well-being:
– Worked closely with local authorities to evacuate visitors and provide emergency assistance.
– Ensured the safety and support of our team members and visitor guides.
3. Damage Assessment and Recovery:
– Conducted a rapid assessment of the damage to key infrastructure and tourism assets.
– Coordinated with tourism stakeholders to develop recovery plans and estimate the potential impact on future bookings.
4. Contingency Plan Activation:
– Re-routed affected tours to alternative destinations to minimize disruptions.
– … Read full answer
Source: https://hireabo.com/job/11_1_14/Tourism%20Sales%20Manager