Sample interview questions: Can you describe a time when you had to deal with a difficult supplier or vendor?
Sample answer:
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Dealing with a difficult supplier or vendor is an inevitable part of working as a tourism management professional. One instance that stands out occurred while coordinating a large-scale event for a corporate client. The chosen venue had an excellent reputation, but unfortunately, their catering services fell short of expectations.
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Upon receiving complaints from several attendees about the poor quality of food and service, I immediately initiated a meeting with the venue’s catering manager to address the issue. The manager initially became defensive, denying any fault on their part.
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Recognizing the need for a diplomatic approach, I acknowledged their concerns and explained that our objective was to find a mutually beneficial solution. By carefully listening to their perspective and showing empathy, I gradually gained their trust and willingness to collaborate.
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Together, we conducted a thorough review of the catering process, identifying specific areas of improvement. This included streamlining c… Read full answer