Sample interview questions: Can you describe your communication style when dealing with customers?
Sample answer:
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Professional and Courteous: I approach every interaction with a customer with a professional and courteous態度. I use polite language, maintain eye contact, and actively listen to their needs and concerns.
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Empathetic and Understanding: I recognize that travel can be both exciting and stressful, so I strive to be empathetic and understanding with customers. I take the time to listen to their concerns and provide them with reassurance and support.
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Patient and Informative: I understand that customers may not be familiar with all aspects of travel, so I am patient and informative when explaining options and answering their questions. I provide clear and concise information, ensuring they have all the necessary details to make informed decisions.
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Flexible and Accommodating: I recognize that every customer is unique, with different needs and preferences. I am flexible and … Read full answer