Sample interview questions: Can you describe a time when you had to handle a customer’s travel booking for a destination with specific medical or health-related requirements?
Sample answer:
Certainly, I recall handling a travel booking for a customer with specific medical requirements. The client, an elderly woman, was traveling to a remote destination with limited medical facilities. She required a wheelchair-accessible room, assistance with transfers, and access to a nurse on call.
To accommodate her needs, I conducted thorough research to identify hotels that met her accessibility requirements. I also contacted the airline to arrange for wheelchair assistance and priority boarding. Additionally, I coordinated with local medical providers to ensure a nurse would be available during her stay.
Throughout the process, I maintained open communication with the client, providing regular updates and addressing any concerns she had. I also ensured that all necessary documentation, such as medical records and insurance information, w… Read full answer