Sample interview questions: Can you share an example of a time when you had to handle a visitor-related issue that required involvement from local authorities or regulatory bodies?
Sample answer:
In my previous role as a Visitor Experience Specialist at a popular tourist destination, I encountered a situation that required the involvement of local authorities.
A group of visitors from overseas arrived at the site during the off-season when many facilities were closed. Unfortunately, the visitors were not aware of this and became increasingly agitated as they discovered the lack of available services. The situation escalated when one of the visitors fell ill and required medical attention.
Recognizing the potential for a more severe incident, I promptly contacted the local authorities and relevant regulatory bodies. I provided them with a clear and concise explanation of the situation, emphasizing the need for immediate assistance. The authorities responded swiftly, dispatching paramedics to attend to the sick visitor and sending a team of park rangers to manage the escalating crowd.
To prevent further distress, I coordinated with the local tourism office to arrange temporary facilities, including restrooms and a first-aid station. I also… Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist