Sample interview questions: Can you share an example of a time when you had to handle a visitor-related issue that required involvement from media or public relations?
Sample answer:
One example of a visitor-related issue that required involvement from media or public relations was when a high-profile celebrity visited a popular tourist destination and encountered some negative experiences during their stay. As the Visitor Experience Specialist, it was my responsibility to handle the situation delicately and ensure that both the celebrity and the destination’s reputation were protected.
First and foremost, I approached the issue with empathy and understanding, acknowledging the celebrity’s concerns and frustrations. I promptly contacted the celebrity’s representative to arrange a meeting to address the issues they encountered. During the meeting, I actively listened to their concerns and took detailed notes to ensure that no aspect was overlooked.
To demonstrate the destination’s commitment to resolving the issue, I immediately initiated an internal investigation to identify the root causes and factors contributing to the negative experience. This involved coordinating with various departments such as accommodation, transportation, and attractions to gather relevant information and understand the sequence of events.
Simultaneously, I liaised with the media and public relations teams to develop a comprehensive communication strategy. This involved crafting a well-thought-out press release that highlighted the destination’s dedication to delivering exceptional visitor experiences and addressing any shortcomings that may have occurred in this specific case. The press release emphasized the steps being taken to rectify the situation and prevent similar … Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist