Sample interview questions: How do you handle situations where visitors have specific requirements for accessibility or mobility aids?
Sample answer:
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Pre-Arrival Communication:
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Dedicated Accessibility Hotline: Establish a dedicated accessibility hotline or email address for visitors to inquire about accessibility features and requirements. Ensure prompt and empathetic responses.
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Accessible Website and Materials: Make your tourism website and promotional materials accessible to visitors with disabilities. Provide alternative text for images, closed captions for videos, and screen reader compatibility.
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Staff Training:
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Disability Awareness Training: Train customer-facing staff to understand and empathize with the needs of visitors with disabilities. Educate them on various mobility aids and assistive devices.
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Accessible Service Training: Train staff on how to provide excellent service to visitors with disabilities. This includes addressing them respectfully, providing detailed information, and being patient.
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Physical Accessibility:
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Accessible Routes: Ensure all visitor areas are accessible via ramps, elevators, or other assistive devices. Mark accessible routes clearly with signage.
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Accessible Parking: Designate accessible parking spaces close to visitor attractions and provide clear signage.
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Accessible Restrooms: Ensure restrooms are wheelchair-accessible, with grab bars, lowered sinks, and accessible stalls.
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Mobility Aids:
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Wheelchairs and Scooters: Provide a fleet of wheelchairs and mobility scooters for visitors who need them. Ensure they are well-maintained and sanitized.
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Charging Stations: Install charging stations for electric wheelchairs and scooters at strategic location… Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist