Sample interview questions: Can you share an example of a time when you had to handle a visitor-related issue that required involvement from sales or revenue management teams?
Sample answer:
During a peak season at a popular resort, a group of guests expressed dissatisfaction with their room assignment. They had booked a specific type of room with a particular view, but upon arrival were given a different room.
To resolve the issue, I collaborated with the sales and revenue management teams. The sales team provided insights into the group’s booking history and preferences, while the revenue management team analyzed the availability and pricing of comparable rooms.
Together, we explored various options, including upgrading the guests to a more desirable room a… Read full answer
Source: https://hireabo.com/job/11_1_17/Visitor%20Experience%20Specialist