Sample interview questions: How do you handle and resolve disputes or issues with travel suppliers?
Sample answer:
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Stay Calm and Professional: Maintain composure and avoid escalating the situation. Exhibit a calm and professional demeanor, which can help defuse tension and create a more conducive atmosphere for resolution.
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Listen Actively: Give the travel supplier an opportunity to express their concerns or grievances. Listen actively, without interrupting, to understand their perspective and identify the root cause of the issue.
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Empathize and Acknowledge: Show empathy and acknowledge the supplier’s concerns. Assure them that you recognize the importance of their role in providing quality service and are committed to finding a mutually satisfactory solution.
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Gather Information: Gather relevant information related to the dispute, such as documentation, emails, or witness statements. This can help in understanding the context and formulating a fair and informed resolution.
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Communicate Clearly: Communicate clearly and effectively with the supplier, ensuring that both parties have a clear understanding of the issue and the desired outcome. Use simple and respectful language, avoiding jargon or technical terms that may be confusing.
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Propose Solutions: Propose solutions that… Read full answer