How do you handle criticism or feedback from customers or management?

Sample interview questions: How do you handle criticism or feedback from customers or management?

Sample answer:

1. Maintain Composure:
2. Remain professional and composed when receiving criticism or feedback. Avoid becoming defensive or emotional.

3. Acknowledge the customer’s or management’s perspective by saying, “I understand your concern.”

4. Listen Actively:

5. Give full attention to the feedback. Encourage the customer or manager to express their concerns or suggestions in detail.

6. Ask clarifying questions if needed to ensure a clear understanding of the issue.

7. Express Gratitude:

8. Show appreciation for the feedback, regardless of whether it’s positive or negative. Thank the customer or manager for taking the time to share their thoughts.

9. Validate Concerns:

10. Acknowledge the validity of the feedback, even if you don’t agree with it. Let the customer or manager know that you take their concerns seriously.

11. Offer Apologies:

12. If the feedback is negative, offer a sincere apology for any inconvenience or disappointment caused to the customer. Take responsibility for the issue.

13. Take Immediate Action:

14. If a legitimate problem is identified, take prompt action to address it. This could involve replacing a dish, offering a discount, or correcting a mistake.

15. Invest… Read full answer

    Source: https://hireabo.com/job/11_2_0/Chef