Sample interview questions: How do you handle situations where a dish needs to be modified due to a customer’s taste preferences?
Sample answer:
-
Active Listening: Begin by attentively listening to the customer’s preferences and requirements. Ask clarifying questions to fully understand their expectations, including any allergies or dietary restrictions.
-
Menu Knowledge: Have a thorough understanding of the menu items, ingredients, and cooking techniques to identify potential modifications or substitutions.
-
Open Communication: Engage in open communication with the customer, explaining any limitations or potential impacts of the modifications on the dish’s flavor, appearance, or intended purpose.
-
Suggest Alternatives: Propose alternative dishes or ingredients that align with the customer’s preferences while staying true to the restaurant’s culinary style.
-
Highlight Benefits: Emphasize the advantages of the recommended modifications, such as enhancing flavors, accommodating dietary needs, or creating a more personalized dining experience.
-
Prioritize Quality: Ensure that any modifications maintain the dish’s quality and integrity. Use fresh, high-quality ingredients and employ appropriate cooking techniques to preserve … Read full answer