Sample interview questions: How do you handle last-minute requests or changes to pastry orders?
Sample answer:
- Acknowledge the Request Immediately:
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Acknowledge the request as soon as possible, even if you’re in the middle of another task. This shows the customer that you’re taking their request seriously and that you’re willing to accommodate them.
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Listen Carefully to the Customer’s Needs:
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Ask clarifying questions to ensure you understand precisely what the customer wants. This attention to detail will help you make sure that you’re able to fulfill the request accurately.
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Assess Your Availability:
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Quickly assess your current workload and determine if you can accommodate the last-minute request. If you’re already at capacity, be honest with the customer and suggest an alternative time frame or offer a compromise.
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Communicate with the Customer:
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Clearly communicate your availability and any potential limitations to the customer. Keep them updated on the status of their order and be responsive to their inquiries.
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Prioritize the Request:
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If you can accommodate the request, prioritize it over your other tasks. This shows the customer that you’re committed to meeting their needs and that you value their business.
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