Sample interview questions: How do you handle a situation where a dish needs to be modified or substituted to accommodate a customer request?
Sample answer:
- Acknowledge the Request Graciously:
- Greet the customer with a polite smile and show empathy for their request.
-
Kindly repeat the modification or substitution they have requested to ensure clear understanding.
-
Assess the Feasibility:
- Evaluate the kitchen’s capabilities and the availability of ingredients to fulfill the request.
-
Consider any potential impact on the dish’s quality, taste, or presentation due to the modification.
-
Offer Alternatives:
- If the requested modification is not feasible, suggest alternative dishes or ingredients that can provide a similar culinary experience.
-
Explain the reasons behind the limitations politely and professionally.
-
Communicate with the Chef:
- Consult with the chef or supervisor to discuss the request and seek their guidance.
-
Collaborate to determine the best course of action that accommodates the customer’s needs while maintaining the integrity of the dish.
-
Inform the Customer:
- Clearly explain the modifications or substitutions that can be made and highlight any potential changes in flavor, texture, or appearance.
-
Ensure the customer is fully informed and agrees to the changes before proceeding with… Read full answer