Can you describe a time when you had to handle a client complaint during a catering event and how you resolved it?

Sample interview questions: Can you describe a time when you had to handle a client complaint during a catering event and how you resolved it?

Sample answer:

1. Acknowledging and Empathizing:

2. Actively listen to the client’s complaint, prioritizing their concerns.

3. Acknowledge their dissatisfaction genuinely, showing empathy for their experience.

4. Prompt Response:

5. Respond promptly to address the situation effectively. Delays can escalate the issue.

6. Understanding the Root Cause:

7. Ask open-ended questions to understand the root cause of the complaint.

8. Investigate the issue thoroughly to collect accurate information.

9. Owning Responsibility:

10. Take ownership of the situation, even if it involves a third-party vendor’s error.

11. Apologize sincerely, expressing regret for the inconvenience caused.

12. Providing Immediate Solutions:

13. If possible, offer immediate solutions to rectify the issue on the spot.

14. Clearly communicate the steps being taken to resolve the problem.

15. Transparency and Commu… Read full answer

    Source: https://hireabo.com/job/11_2_5/Catering%20Manager