Sample interview questions: Can you describe a time when you had to handle a difficult client negotiation and how you reached a resolution?
Sample answer:
One instance that comes to mind when I had to handle a difficult client negotiation was when I was catering manager for a high-profile corporate event. The client had specific dietary restrictions and preferences, and they were very demanding in their requests.
To begin, I carefully listened to the client’s needs and concerns, ensuring that I understood their expectations. I remained calm and composed throughout the negotiation, as it was important to maintain a professional demeanor. I assured the client that their dietary restrictions would be strictly adhered to and that we would create a menu that catered to their preferences.
I then proposed a few menu options that met their requirements and offered a wide variety of flavors and choices. It was crucial to present these options in a detailed and visually appealing manner, showcasing our expertise and creativity in culinary arts. By doing so, I aimed to impress the client and instill confidence in our ability to deliver high-quality catering services.
During the negotiation, the client expressed concerns about the pricing, as they believed it was beyond their budget. To address this, I took a collaborative approach by suggesting alternative cost-effective ingredients and adjustments to the menu while still maintaining the desired quality of the dishes. This demonstrated my flexibility and willingness to work within their budgetary constraints.
Furthermore, I emphasized the value-added services that our catering company could provide, such as exceptional presentation, professional staff, and attention to detail. These additional services helped to differentiate us from competitors and justified the pricing.
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