Sample interview questions: Can you describe a time when you had to handle a last-minute menu change during a catering event and how you managed it?
Sample answer:
During a corporate gala, a key VIP guest developed an unexpected food allergy. With less than an hour before service, we had to swiftly alter the menu.
Communication:
- Informed the kitchen team immediately and reviewed the guest’s allergy requirements.
- Coordinated with the client to understand their preferences and any alternative dishes they would accept.
Replanning:
- Adjusted the menu and created a new dish selection that excluded the allergen while maintaining the culinary integrity of the event.
- Reviewed the ingredient lists of all other dishes to ensure no cross-contamination.
Communication with Guests:
- Politely informed the guest about the menu change and explained the reasons behind it.
- Provided the guest with a revised menu and assured them of our commitment to their well-being.
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