Sample interview questions: Can you describe a time when you had to handle a miscommunication issue with a client during a catering event and how you resolved it?
Sample answer:
Handling a Miscommunication Issue with a Client
During a formal dinner event, a client approached me expressing dissatisfaction with the entree. She had specifically requested a vegan dish, but the one served contained dairy.
Steps Taken to Resolve the Issue:
- Acknowledge and Apologize: I promptly acknowledged the error and apologized for any inconvenience caused.
- Verify the Order: I reviewed the order and confirmed that the mistake was indeed on our end.
- Provide a Solution: I offered the client two options: to have the dish remade according to her specifications or to provide a refund for that particular course.
- Explain the Root Cause: To prevent future miscommunications, I explained that the order had been incorrectly entered into our system.
- Implement Preventative Measures: I reassured the client that we would implement a more rigorous order verification process to avoid similar issues in the future.
- Follow Up: I checked in with the client throughout the event to ensure that her exper… Read full answer