How do you handle customers with dietary restrictions or allergies when suggesting wine pairings?

Sample interview questions: How do you handle customers with dietary restrictions or allergies when suggesting wine pairings?

Sample answer:

1. Acknowledge and Empathize:

2. Begin by acknowledging and empathizing with the customer’s dietary restrictions or allergies. Show genuine care and concern for their well-being.

3. Active Listening:

4. Engage in active listening to fully understand the customer’s needs and preferences. Ask specific questions about their dietary restrictions, severity of allergies, and any other relevant information.

5. Knowledge and Research:

6. Have a comprehensive knowledge of various wines, their ingredients, and potential allergens. Conduct thorough research to stay updated on the latest information regarding dietary restrictions and allergies.

7. Dietary Restriction Specific Pairings:

8. Suggest wine pairings that are specifically tailored to the customer’s dietary restrictions. For example, for gluten-free customers, recommend wines with no added sulfites or gluten-containing ingredients.

9. Allergy-Friendly Options:

10. Provide allergy-friendly wine options to customers with specific allergies. Be vigilant in checking wine labels for allergen information and cross-contamination risks.

11. Alternative Pairings:<... Read full answer

    Source: https://hireabo.com/job/11_2_6/Sommelier