Sample interview questions: How do you handle situations where a customer wants to purchase a rare or limited-edition wine directly from the restaurant?
Sample answer:
- Acknowledge and Validate the Customer’s Request:
- Listen attentively to the customer’s preferences, budget, and expectations.
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Express genuine appreciation for their patronage and interest in the rare wine.
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Assess Availability:
- Check the restaurant’s inventory to confirm the availability of the rare wine.
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If the wine is out of stock, offer alternative options from the wine list.
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Verify and Confirm with the Wine Supplier:
- Contact the wine supplier to verify the availability and price of the rare wine.
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Request any additional information or documentation if required.
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Discuss Allocation and Distribution:
- Explain the allocation and distribution process for rare wines to the customer.
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Provide insights into the wine’s rarity, production quantity, and exclusivity.
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Offer Pre-Ordering Options:
- Inform the customer about pre-ordering options if the wine is not immediately available.
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Discuss the expected timeline for fulfillment and delivery.
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Clarify Payment Terms and C… Read full answer