Sample interview questions: How would you handle a guest’s request for assistance with lost or misplaced belongings?
Sample answer:
- Empathize with the guest: Acknowledge the guest’s distress and express understanding.
- Gather details: Ask for a description of the missing items, including a specific time and location.
- Search immediately: Conduct a thorough search of the guest’s room, public areas, and any other possible locations.
- Inform management: Notify the Duty Manager or other appropriate staff member of the situation.
- Review security footage: If available, examine security camera recordings to identify any suspicious activity.
- Contact housekeeping: Alert housekeeping staff to check the guest’s room thoroughly for any overlooked items.
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