Sample interview questions: Can you describe a time when you had to handle a customer’s travel insurance claim involving a missed flight or transportation due to a traffic accident?
Sample answer:
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Listen actively and empathize: Demonstrate genuine concern and understanding of the customer’s situation. Acknowledge their frustration and anxiety.
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Gather information: Collect all relevant details regarding the missed flight, transportation, and traffic accident. This may include flight numbers, dates, times, and documentation supporting the claim, such as police reports or traffic citations.
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Assess the policy: Review the customer’s travel insurance policy to determine coverage for missed flights or transportation delays due to traffic accidents. Explain the coverage terms and conditions clearly and transparently.
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent