Sample interview questions: Can you describe a time when you had to handle a guest’s request for a specific type of room upgrade?
Sample answer:
- Listen attentively to the guest’s request. Make sure you understand exactly what they are looking for, including the specific type of room upgrade they are requesting.
- Acknowledge the guest’s request and show empathy. Let the guest know that you understand their desire for a specific type of room upgrade and that you will do your best to accommodate their request.
- Check availability. See if the requested room upgrade is available on the dates the guest is staying. If it is not available, offer alternatives that are as close as possible to what the guest is looking for.
- Be honest with the guest about your ability to fulfill their request. If you cannot fulfill the guest’s request, be honest with them and explain why. Offer to help them find a different room that meets their needs.
- If you can fulfill the guest’s request, go above and beyond to make it happen. This could include personally escorting the guest to their new room, providing them… Read full answer