Sample interview questions: How do you handle situations where a guest requests information about local attractions and amenities?
Sample answer:
- Provide thorough and accurate information. Guests rely on the front desk staff to provide them with accurate and up-to-date information about local attractions and amenities. Be sure to research the area thoroughly so that you can answer guests’ questions confidently and comprehensively. Knowing the area will also give you confidence when making recommendations and suggesting alternative attractions to guests.
- Be enthusiastic and helpful. A positive and helpful attitude can make all the difference in a guest’s experience. Be sure to greet guests warmly and make eye contact. Smile and be approachable, and be willing to go the extra mile to help guests find what they’re looking for.
- Offer personalized recommendations. Not all guests are looking for the same things. Some may be interested in… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager