Sample interview questions: Have you ever dealt with ticket cancellations or changes? If so, how did you handle them?
Sample answer:
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Yes, I have dealt with numerous ticket cancellations and changes throughout my career as a Ticketing Agent.
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To handle these situations effectively, I always prioritize the customer’s satisfaction and strive to minimize any inconvenience caused by the changes or cancellations.
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I begin by listening attentively to the customer’s concerns and specific requirements, empathizing with their situation to establish a positive rapport.
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I thoroughly review the ticket details, relevant policies, and any applicable fees associated with the cancellation or change. This allows me to provide accurate and up-to-date information to the customer.
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If the cancellation or change is permitted within the specified guidelines, I promptly process the necessary paperwork and arrange for any necessary refunds or rebooking.
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In cases where the cancellation or change involves complex procedures or restrictions, I take the initiative to contact the relevant airlines or servi… Read full answer