Sample interview questions: Can you describe your approach to inspecting the accessibility and usability of hotel mobile apps and technology platforms?
Sample answer:
Accessibility and Usability Evaluation Approach for Hotel Mobile Apps and Technology Platforms
As a Hotel Inspector specializing in accessibility and usability, my approach to evaluating mobile apps and technology platforms encompasses the following steps:
1. Initial Analysis:
* Review platform documentation and release notes to identify accessibility features and functionalities.
* Conduct a thorough heuristic evaluation based on industry standards and best practices.
2. User Testing:
* Recruit users with diverse accessibility needs, including those with mobility impairments, visual impairments, hearing impairments, and cognitive disabilities.
* Observe and interview users as they navigate the app or platform, noting areas of difficulty or confusion.
3. Technical Audit:
* Use automated testing tools to assess technical compliance with accessibility guidelines.
* Examine the platform’s source code to verify the implementation of accessibility features.
4. Accessibility Assessment:
* Evaluate the app’s or platform’s compliance with relevant accessibility standards, such as WCAG 2.1 (Web Content Accessibility Guidelines).
* Assess the effectiveness and usability of accessibility features, including screen readers, c… Read full answer