Sample interview questions: How do you handle situations where a tour group member violates ethical guidelines or cultural sensitivities during the tour?
Sample answer:
Addressing Ethical Violations and Cultural Sensitivities
As a Tourism Coordinator, I prioritize upholding ethical guidelines and respecting cultural sensitivities during tours. When a group member violates these principles, I adopt the following approach:
1. Calm and Respectful Intervention:
– Approach the individual privately and calmly.
– Avoid public confrontations or accusations.
2. Explain Ethical Expectations:
– Clearly outline the specific ethical violation or cultural insensitivity.
– Explain the importance of adhering to these guidelines.
3. Offer Guidance and Sensitivity Training:
– Provide additional information or resources to help them understand the ethical implications of their actions.
– If necessary, offer sensitivity training to enhance their awareness of cultural norms.
4. Seek Support from Local Experts:
– Consult with local guides or cultural experts to gain insights and provide support.
– Their knowledge and understanding of local customs can facilitate effective communication.
5. Enforce Consequences:
– If the violation is severe or repeated, it may be necessary to enforce consequences, such as:
– Removal from the tour… Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator