Sample interview questions: Can you describe your approach to inspecting the accessibility and usability of hotel websites and online platforms?
Sample answer:
Approach to Inspecting Hotel Accessibility and Usability
1. Comprehensive Assessment:
- Conduct a thorough room-by-room inspection, including all facilities such as elevators, restrooms, entrances, and exits.
- Evaluate the accessibility of all key areas, including public spaces, dining facilities, and meeting rooms.
2. Compliance Verification:
- Check for compliance with applicable accessibility standards, such as the Americans with Disabilities Act (ADA) or local building codes.
- Review documentation, including permits and inspection reports, to ensure compliance.
3. User Perspective:
- Consider the perspectives of individuals with various disabilities, including mobility impairments, visual impairments, hearing impairments, and cognitive disabilities.
- Use assistive devices to simulate the experiences of guests with disabilities.
4. Focus on Usability:
- Beyond compliance, evaluate the usability of accessible features.
- Assess the ease of use, functionality, and intuitiveness of devices such as door handles, light switches, and signage.
5. Technology Integration:
- Inspect the availability and functionality of assistive technologies, such as voice-activated devices, closed captioning, and tactile flooring.
- Assess the accessibility of hotel website… Read full answer