Sample interview questions: Can you describe your approach to managing hotel reservations during periods of unexpected disruptions in the transportation or hospitality industry?
Sample answer:
Approach to Managing Hotel Reservations During Unexpected Disruptions:
- Monitor real-time updates: Establish a system to monitor transportation and hospitality industry news, social media, and government announcements to stay abreast of potential disruptions.
- Communicate proactively: Reach out to guests with confirmed reservations to inform them of any expected or potential disruptions and offer alternative arrangements or cancellation options.
- Adjust availability: Update the hotel’s reservation system to reflect any changes or restrictions in availability due to the disruptions, ensuring accuracy and preventing overbooking.
- Negotiate with suppliers: Explore partnerships with transportation providers to offer alternative travel arrangements or seek compensation for guests impacted by disruptions.
- Provide flexible cancellation policies: Implement temporary cancellation policies that allow guests to modify or cancel reservations without pen… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator