Sample interview questions: How do you handle situations where tourists have unrealistic expectations or demands?
Sample answer:
Building a Connection:
Emphasize with the tourist by understanding their perspective and acknowledge their expectations regardless of how they present as being unreasnable or ideal since they can provide valuable insights into improving the tourism offering and experiences we provide and most times they dont even know its irational rational or not able to achieve
Communicating Effectively:
Use clear and concise language to convey the reality of the situation while ensuring to deliver it in a cutomatic and confident tone as its vital to build rapport and set proper expectations during the initial stages to avoid tourist fustration or complaints in the near future
Providing Aternative Solutions:
when tourist perferances need to be adjusted be ready to provide them with sutaible solution in order to change the tourist focus away from the initail request this can include offering alternativ… Read full answer
Source: https://hireabo.com/job/11_1_4/Tourism%20Coordinator