Sample interview questions: Can you explain the process of ticket refunds and calculating applicable fees?
Sample answer:
Can you explain the process of ticket and applicable fees?
- Reservation:
- The ticketing process typically begins when a passenger reserves a flight.
- The reservation can be made through a travel agent, via the airline’s website, or by calling the airline’s customer service line.
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When making the reservation, the passenger will provide their name, contact information, and flight details.
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Ticketing:
- After the reservation is made, the passenger will receive a confirmation number.
- This confirmation number can be used to purchase a ticket.
- The ticket can be purchased online, through a travel agent, or at the airline’s ticket counter.
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When purchasing a ticket, the passenger will need to provide their confirmation number and payment information.
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Check-In:
- On the day of the flight, the passenger will need to check in at the airline’s ticket counter.
- When checking in, the passenger will need to provide their ticket and a valid form of identification.
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The passenger will also need to check their baggage.
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Boarding:
- After checking in, the passenger will proceed to the boarding area.
- When boarding the plane, the passenger will need to show their ticket to the gate agent.
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The gate agent will scan the ticket and provide the passenger with a boarding pass.
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In-Flight Services:
- During the flight, the passenger will be provid… Read full answer