Sample interview questions: Can you provide examples of your ability to manage and resolve conflicts within a kitchen team?
Sample answer:
Can you provide examples of your ability to manage and resolve conflicts within a kitchen team?
Example 1:
- Conflict: Two line cook employees engaged in a heated argument over the distribution of prep work.
- Actions:
- Separated the employees and calmly listened to their perspectives.
- Identified the underlying cause of the conflict (a perceived unfair distribution of workload).
- Facilitated a discussion between the employees, focusing on finding a mutually acceptable solution.
- Implemented a system to ensure more equitable distribution of tasks and communicate expectations clearly.
Example 2:
- Conflict: A server accused a chef of consistently under-salting dishes.
- Actions:
- Respected both parties’ perspectives and acknowledged that each role has its own unique responsibilities.
- Conducted a blind taste test involving the server, chef, and kitchen staff to objectively assess the issue.
- Based on the results, provided constructive feedback to the chef regarding salting techniques and set clear expectations.
- Created a system of communication to ensure dishes met the desired … Read full answer