Sample interview questions: How do you handle situations where a customer requests a wine that is not within their preferred price range?
Sample answer:
Empathetic Approach:
- Understand the customer’s preferences and respect their budget constraints.
- Acknowledge their request with empathy and show genuine interest in helping them find a suitable alternative.
Education and Information:
- Explain the reasons for the wine’s price point, such as the winemaking region, grape variety, and aging process.
- Guide the customer through the wine list, highlighting wines that offer similar characteristics within their preferred range.
Alternative Recommendations:
- Suggest wines with comparable taste profiles but at more affordable prices.
- Offer a modestly priced vintage of the same label or a different wine from the same region.
- Recommend wines made from lesser-known grape varieties that offer value for money.
Tasting Experience:
- If possible, offer a small sample of the preferred wine alongside a recomme… Read full answer