Sample interview questions: How do you evaluate staff performance and provide feedback?
Sample answer:
Evaluation Methods:
- Observation: Witnessing staff interactions with guests, supervisors, and colleagues.
- Performance Reviews: Regularly scheduled formal evaluations that assess job performance against established standards.
- Mystery Shopping: Using anonymous guests to evaluate service quality.
- Guest Feedback: Soliciting reviews from customers to gather insights into staff performance.
- Sales Tracking: Monitoring individual staff sales performance to evaluate revenue generation and customer satisfaction.
Feedback Provision:
- Regular Check-Ins: Schedule brief, informal meetings to provide timely feedback on specific areas of performance.
- Formal Performance Reviews: Conduct comprehensive evaluations that summarize staff contributions, identify areas for improvement, and set performance goals.
- Constructive Criticism: Offer feedback in a positive and respectful manner, focusing on specific behaviors rather … Read full answer
Source: https://hireabo.com/job/11_0_4/Food%20and%20Beverage%20Manager