Sample interview questions: Can you provide an example of a time when you had to handle a dispute related to travel supplier pricing errors?
Sample answer:
Example of Handling a Travel Supplier Pricing Error Dispute
Recently, a client contacted me regarding a significant pricing discrepancy for a flight they had booked through our agency. The quoted price they received was considerably lower than the actual fare charged by the airline.
Upon investigation, I discovered that the error occurred due to a system glitch that had temporarily altered the fare rules. While the initial quote adhered to the airline’s policies, the updated system displayed an incorrect price.
Steps Taken to Resolve the Dispute:
- Acknowledged Error: I promptly acknowledged the error and apologized for any inconvenience caused.
- Negotiated with Supplier: I contacted the airline and explained the situation. Despite the system error, they were initially hesitant to … Read full answer