Sample interview questions: Can you provide an example of a time when you had to resolve an issue regarding the quality of food or beverages served during a banquet event?
Sample answer:
Example of Resolving Food Quality Issue:
During a high-profile corporate gala, guests raised concerns about the undercooked entrée served to their table.
- Assessment: I immediately contacted the kitchen staff to confirm the issue and determine the cause.
- Apology: I personally approached the affected guests and apologized for the inconvenience, assuring them that the situation was being addressed.
- Remediation: The kitchen prepared a fresh batch of perfectly cooked entrées and quickly replaced the unsatisfactory ones.
- Compensation: I extended a complimentary d… Read full answer